Shipping & Returns

Shipping

Orders are shipped with traceability. You will receive an order confirmation upon purchase, followed by a shipping confirmation email once your order has been dispatched, including your tracking number and the carrier handling your delivery.

European Union

We offer free shipping on all orders over 1,000 SEK within the European Union. Orders below this amount are subject to a standard shipping fee, calculated at checkout based on your delivery country.

We currently ship to the following EU countries: Sweden, Belgium, Bulgaria, Denmark, Finland, Greece, Italy, Croatia, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Germany, Hungary, Austria.

All shipments within the EU are duty-free. No additional taxes or customs fees will be charged on delivery.

Norway

We ship to Norway. Shipping is calculated at checkout based on the weight of your order, and orders over 1,000 SEK ship free.

Please note that Norway is outside the EU customs union. Depending on the value of your order, Norwegian VAT and any applicable import fees may be collected either at checkout or on delivery, in accordance with Norwegian regulations.

Outside Europe

Please note: customers outside Europe are solely responsible for any customs duties, import taxes, and fees applicable in their country. Carlino Fashion accepts no responsibility for additional costs, delays caused by customs procedures, or situations where a customer refuses to pay applicable duties. Orders where customs fees are refused will not be eligible for a refund of the original purchase price or shipping costs.

Shipping Times

We aim to dispatch all orders within 1–2 business days of purchase.

Estimated delivery times from dispatch:

• Sweden: 1–2 business days
• Norway: 3–5 business days
• Rest of EU: 3–7 business days

For customers located outside the EU, estimated delivery times will be confirmed by email as part of the shipping arrangement referenced above.

Please note that delivery times are estimates and not guaranteed. Occasional delays may occur due to circumstances beyond our control, including delays caused by the shipping carrier. Carlino Fashion AB is not responsible for delays caused by the carrier once the package has been handed over for delivery. If your order is delayed in transit, please contact the carrier directly using the tracking number provided in your shipping confirmation email.

Returns

Right of Return

We want you to be fully satisfied with your Carlino Fashion purchase. As a customer within the European Union you have the right to return your order within 14 days of receiving it, in accordance with your statutory right of withdrawal. You do not need to give a reason. If the last day of the return period falls on a Saturday, Sunday or public holiday, the deadline is extended to the next business day.

How to Return

To start a return, log in to your account at carlinofashion.se, open your order and select "Request return". We will review your request within 1–2 business days and send you return instructions.

You arrange and pay for the return shipping yourself. Once your return is approved, create a shipping label with the carrier of your choice and send the item to the return address we provide. We recommend using a trackable service, as we cannot accept responsibility for returns lost in transit.

Once we have received and inspected the returned item to assess its condition, we will process your refund. Any original shipping fees paid at checkout (for orders below 1,000 SEK) will also be refunded, subject to any value reductions described below.  

Refunds are issued to the original payment method. Once we have received and approved your return, your refund will be processed within 5–7 business days, and always within the statutory 14-day limit. After the refund has been issued, it may take up to 10 additional business days for the funds to appear in your account, depending on your bank or payment provider.

If you have trouble accessing your account, contact us at contact@carlinofashion.se and we will help you.

 

Condition of Returned Items

You are welcome to inspect and try on your item as you would in a physical store. Please handle it with care and keep any original tags and packaging where possible.

If an item is returned with a reduction in value caused by handling beyond what is necessary to establish its nature and characteristics, we may deduct an amount corresponding to that reduction from your refund.

Cancelling an Order

You may cancel your order at any time before it has been dispatched, at no cost. To request a cancellation, log in to your account at carlinofashion.se, open your order and select "Request cancellation". If the item has already been shipped, you can still return it under the right of return described above.

Faulty or Incorrectly Described Items

If you receive an item with an undisclosed fault, or that is materially different from its description, please contact us at contact@carlinofashion.se. This right applies to every Carlino Fashion customer worldwide, regardless of your country of residence. You are entitled to make a complaint under your statutory rights, and in such cases we will arrange a full refund including return shipping costs.

As most Carlino Fashion items are unique, one-of-a-kind pieces, we are unable to offer direct exchanges. If you would like a different item, please place a new order.